Frequently Asked Questions (FAQ)
Welcome to the Trendibay Help Center!
Here you’ll find answers to the most common questions about orders, shipping, returns, and more.
1. How long does shipping take?
Domestic Shipping (U.S.): Orders typically arrive within 7–14 business days.
International Shipping: Delivery usually takes 14–31 business days, depending on your location and local customs processing times.
We always work hard to ship your order as quickly as possible.
2. How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number.
You can also check the status anytime on our Track Your Order page. Tracking updates may take 1–3 business days to appear after shipment.
3. Do you accept returns?
Yes! We want you to love your purchase. If you’re not completely satisfied, you can return your item within 30 days after delivery.
To start a return, please contact our support team with your order number and reason for return. Items must be in original condition and packaging.
4. How do I contact customer service?
You can reach our friendly customer service team anytime at trendibaystore@gmail.com.
We’ll get back to you as soon as possible — usually within 24–48 hours.
5. What if I receive a damaged or incorrect item?
We’re so sorry if that happens! Please contact us right away with photos of the item and your order number. We’ll arrange a replacement or refund quickly.
6. Can I change or cancel my order?
If your order hasn’t been shipped yet, we’ll do our best to make changes or cancel it for you.
Please email us at trendibaystore@gmail.com as soon as possible. Once an order has shipped, we can no longer make changes.
7. Do you ship worldwide?
Yes! Trendibay proudly ships to most countries worldwide. International customers are responsible for any customs fees or import taxes that may apply in their country.
8. What payment methods do you accept?
We accept major credit/debit cards, and other secure payment options available at checkout. All transactions are encrypted and 100% safe.
9. Are my payments secure?
Absolutely. Trendibay uses advanced encryption technology to keep your personal and payment information completely protected.
10. What makes Trendibay different?
We’re more than just an online store; we’re a community built on trust, great value, and personal care.
At Trendibay, we focus on quality products, fast shipping, and outstanding customer service — because our customers deserve the best.